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Troubleshooting Tips — Remote Access to Online Resources
  • A valid Tompkins County Public Library card is required to use online resources from home. Enter your complete library card number. Include the D. Put no spaces between the numbers.
  • The latest web browsers, such as Internet Explorer, Firefox, Netscape, or Opera.
  • Cookies should be enabled in your web browser.
  • Security settings in your web browser should be set no higher than Medium.
  • Firewall and virus software can create connectivity issues which may require adjustments in your settings to enable access. If you have a firewall, such as Norton, or other security software on your machine, it may block your access to some of the databases. If you have Norton software, please visit this page to find out more:
    Passing Referrer Information to specific web pages in Norton Internet Security and Norton Personal Firewall
  • Clear your Temporary Internet Files or cache.

If you are still having problems, please fill out the online help form:

Name:

Address:

City, State:

Phone:

E-Mail:

   

Name of databases you are having difficulty accessing:

Select your browser type and version:

Select your operating system:

Are cookies enabled in your browser?

Are you behind a firewall?

Details of the problem:

  • Please provide as much information about your problem as you can.
  • When did your encounter the problem? Include date and time, if possible.
  • If you received an error message, please describe exactly what it said?

Note: If you experience difficulties submitting this form, please call Amy at 607-272-4557 ext. 247.

Special thanks to Montgomery County Public Libraries for their instructions regarding firewall adjustment.

 

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Tompkins County Public Library ~ 101 East Green Street ~ Ithaca, NY 14850 ~ 607-272-4557
Created: January 27, 2006 ~ Last Modified: April 28, 2008
Comments: webmanager@tcpl.org