Mission Statement
The Tompkins County Public Library serves community residents at each stage of their lives by providing free and open access to the world's wisdom, knowledge, and information. The library, through its collections and professional services, fosters an informed, civic-minded community and contributes to the educational, cultural, and economic well-being of the County.
Adopted September 26, 2006
We provide more than 244,000 items in our handsome new facility, and open the doors to the rest of the world via free Internet access and interlibrary loans.
To help you navigate our virtual sea of resources, we employ professional librarians who welcome your questions and challenges. We serve children, teens, adults, seniors and those with special needs of all kinds.
Our services reach beyond our walls into community reading centers and online services accessed from anywhere in the world.
This is your library. We hope you find whatever you seek here. Please let us know how we can help.
Vision Statement
The library functions as a welcoming civic space and portal of opportunity freely open to people of all ages without discrimination in order to serve community needs for delivery of knowledge, culture, and enjoyment.
The library strives to be a keystone of the community and a cornerstone of the educational system. It provides innovative programs to bring people together to promote mutual interests and cultivate understanding through awareness of cultural heritage, arts, and sciences.
The library seeks to retain its identity as a repository for knowledge as well as materials unique to the community. It continually evolves and updates strategies to access information especially in cyberspace. It provides patrons with access to new tools for acquiring information and fosters development of skills for life-long learning.
The library aims to provide its patrons with outstanding professional services and to expand awareness of its resources through creative presentation of its diverse collections and evolving website.
The library serves as a forum for the exchange of ideas by facilitating collaborations with educational institutions and community organizations.
The library honors public trust through effective use of public resources and makes every effort to protect the confidentiality and privacy of its users.
Approved by the Board of Trustees
November 29, 2006
Customer Service Principles
The staff of the Tompkins County Public Library is committed to carrying out the mission of the library through exceptional customer service. We will serve our library users in a friendly, courteous and respectful manner. We will provide prompt attention and service, accurate and clear information and results which meet or exceed expectations.
Adopted May 5, 2004
Tompkins County Public Library Staff
Organizational Values of the Library Staff
We agree that the following five values are of most importance to us:
- Respect one another
- Communicate openly with one another
- Cooperate and mutually support one another
- Provide good customer service: be courteous, friendly, efficient
- Be self-motivated, professional, responsible
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