tag:blogger.com,1999:blog-96029572010-01-28T10:41:56.211-05:00We <B>Really Do </B> Want Your Comments<BR>Tompkins County Public Librarynoreply@blogger.comBlogger46125tag:blogger.com,1999:blog-9602957.post-66999286057382333032010-01-28T10:39:00.001-05:002010-01-28T10:41:56.218-05:00

The Library's blogs have been updated along with the new website. The new address for this blog is http://tcpl-comments.blogspot.com/

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-72044985646627799392009-11-01T14:28:00.002-05:002009-12-09T15:15:35.529-05:00

Comment: That was a wonderful concert with Johnny Russo! Response: Thank you. Johnny Russo has performed for library patrons many times and we are grateful to him. Comment: Thanks so much for helping me find a 1998 Time Magazine article. Response: You are welcome. Comment: Really love the chairs set out for patrons waiting to use the Internet. Response: Thank you. Comment: Cell phone use in the

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-67057941870236026302009-10-01T13:59:00.001-05:002009-12-09T15:18:27.333-05:00

Comment: Can you set up a means for listening to CD’s even sampling DVDs? Response: All of our internet terminals are set up with headphones to allow for listening to CDs and previewing DVDs. Comment: I love this library! You have such great things here.Response: Thank you. Comment: Why is it that sometimes when you log into your email, you are in someone else’s email? Can’t something be done

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-64195998808264752932009-09-01T12:52:00.000-05:002009-12-09T13:00:22.851-05:00

Comment: Patron complained that the NY Times is not readily available and cannot spot anyone reading it. Can we have a sign asking patrons to read in the area near the newspapers to make it easier to find? Response: We do not restrict what or where newspapers can be read. However the pages pick up any newspapers left on tables or chairs every hour and return them to their proper racks.Comment:

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-70733348435018675282009-08-29T11:36:00.003-05:002009-12-09T12:52:21.950-05:00

Comment: Do you know how wonderful you are? Thank you for putting aside the book I needed.Response: You are welcome. We are happy to help.Comment: Polaris not letting patron look at account information for reserves. Response: The online catalog, Polaris, should allow you to see what you have on hold. If this is not the case, please notify the reference librarians so that this can be reported

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-10477926936097800032009-07-29T10:46:00.003-05:002009-07-29T10:56:39.232-05:00

Comment: You are a gem! There is nothing like this library’s prime service. Response: Thank you.Comment: Complaint that a person, who forgets their password, cannot access their account and therefore cannot place a hold online. The online help feature is not helpful. Response: The next upgrade of our online catalog, Polaris, will allow patrons to retrieve forgotten passwords. This upgrade is

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-44607494639005635272009-07-08T09:51:00.004-05:002009-07-08T10:03:31.534-05:00

Comment: Patron loves the library and wishes that there was a drive through book drop. She has an infant and cannot easily return books. So she comes to the library less frequently. Response: Unfortunately there is no place where we can locate a drive through book drop. We have reinstated the short term parking directly in front of the library to allow for quick access to the bookdrops. Also,

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-43445291528633562592009-06-19T13:42:00.001-05:002009-06-19T13:42:47.210-05:00

Comment: Great DVD collection Response: Thank you. I will inform the selector.Comment: Thanks for the 2 day grace period. It really helps.Response: You’re welcome. Comment: Patron frustrated that self check machine would not read every barcode. Had to go through checkout line for some items. Response: We apologize for the frustration you experienced at the self check-out stations. We have

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-23257277717496600392009-05-07T13:23:00.003-05:002009-05-07T13:34:56.403-05:00

Comment: New monitors are niceResponse: Thank you.Comment: Copies are too expensiveResponse: The cost of the copies covers our expense to offer this service.Comment: Patron appreciates pencil sharpenerResponse: You are welcome.Comment: Too many rowdy young people on computers, making noise, bumping into others, looking at what people are doingResponse: Staff and the security guards are reminding

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-68039349189515803732009-04-08T09:46:00.002-05:002009-04-08T09:57:14.498-05:00

Comment: Please have more than 1 table near the reference books. You use a whole table for this kind of work and it would be nice to have another table or two.Response: Thank you for your suggestion. We are considering rearranging some of the tables in the library.Comment: I notice that children LOVE to walk on that brick wall outside. Perhaps the dirt could be filled in with bricks to make a

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-39830608328496347372009-03-03T15:12:00.003-05:002009-03-03T15:21:27.872-05:00

Comment: Everything checked out on the self-check machine except one (again!).Response: Most of the problems with the self checkout have been fixed. Unfortunately the barcodes on library materials suffer a lot of use and sometimes do not read properly. Please inform circulation of problems.Comment: Receipt prints out too much information when paying fines---WASTES PAPER AND RIBBONSResponse: The

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-47673935814213949522009-03-03T15:02:00.002-05:002009-03-03T15:11:08.932-05:00

Comment: You have a fabulous movie collection.Response: Thank you. I will pass the complement to the selectors.Comment: Patron suggests that some of the internet stations about 1/3 of them be on a 20 minute cycle so that people who just want to check email don’t have to wait so long.Response: Thank you for the suggestion. We have tried this in the past and have found that it has a negative effect

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-87511676651388677922009-01-05T14:00:00.004-05:002009-01-06T10:58:11.722-05:00

Comment: First time in the library…really beautiful!Response: Thank you.Comment: Downloadable audio books. Thank you … You make my day!Response: We are very happy that you are enjoying them.Comment: Solid job in selecting for your literature and poetry sections, especially for your size. Really liked that you have the new Aeneid translation and Robert Bly poetry.Response: Thank you. Our

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-80240535643092957552009-01-05T13:33:00.006-05:002009-01-06T10:54:00.678-05:00

Comment: Keyboards are dirty on catalogs.Response: A volunteer is cleaning all the public keyboards.Comment: Reserves and holds are an incredible service. Thank You!!Response: You're welcome.Comment: New York Times has been missing 3 times in the last week. I can’t find anyone reading it.Response: Thank you for your comment. We have checked the New York Times and found only one issue missing in

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-13174783275220865172008-11-25T10:37:00.005-05:002008-11-26T09:27:32.595-05:00

Comment: Always having trouble with computers and library card.Response: Please ask the Librarian at the reference desk. They can help you with your questions and help to resolve any problems.Comment: Could not get through to circulation by phone to change address. Played phone tag and finally came in person. Response: We have revised our phone tree and hope that it will resolve this issue.

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-8335475140453446412008-09-25T13:25:00.008-05:002008-11-25T13:25:05.739-05:00

Comment: Library needs more bike racks. Existing racks are often full, as well as the benches and the street sign posts.Response: We are working with the City and the County to provide more bike racks in front of the library.Comment: Love the art shows and exhibits here. Thanks for having them.Response: You're welcome. We enjoy them too.Comment: Please fix the daily lockers.Response: The

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-89049065975062661332008-09-25T13:06:00.002-05:002008-09-25T13:22:56.350-05:00

Comment: Thank you, Thank you, Thank you, for the globe.Response: Your welcome!Comment: I’m really glad to see those interactive kinetic games attached to the wall next to the circulation desk, they’re a boon to (those of us) with a couple of rambunctious kids.Response: Thank you! We like them too.Comment: 2 Bicyclists love the library! Or maybe it’s that library patrons like to bike. Either

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-15776105810954846002008-07-12T12:35:00.002-05:002008-07-12T13:04:28.817-05:00

Comment: I like the new monitor at the reference desk.Response: Good!Comment: Telephone system frustrates me.Response: Please give more details so we can help.Comment: I profoundly object to the changes that you have made to the parking on Green Street. It is extremely disrespectful and inconvenient.Response: The parking situation is out of our control; it is a temporary situation due to the

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-62900875799826895512008-06-12T10:46:00.005-05:002008-06-30T08:31:39.117-05:00

Comment: Patron upset that Glen Gould videos have been weeded Review: Will review with the selectorComment: There should not be a fee for holds and ILLs.Review: The 50 cent fee only partially offsets the handling of these items.Comment: Parents with young children would like Internet access in Youth ServicesReview: Will reviewComment: Meeting room in the rear of the library is being used as cell

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-218197299346507032008-05-15T14:35:00.006-05:002008-05-22T10:35:54.738-05:00

Comment: Can you send a mass e-mail out to all patrons when there will be an unusual change, such as a change in hours etc?Review: We are investigating ways to communicate public information via e-mail messages to those who want them.Comment: TCPL is the best thing about Tompkins County.Review: Thank you!Comment: How well do you protect the personal information that you collect about us?Review:

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-37022820152708766582008-04-12T10:22:00.003-05:002008-04-12T10:35:29.026-05:00

Comment: Tibetan monk gave librarian a bead bracelet for helping him many times over the past few months.Review: What a lovely gesture! Thank you!Comment: Self Check wouldn’t work with FLLS bar code.Review: We are aware of this problem.Comment: CD’s don’t scan very well on the self check unit (bar codes too small? Too much plastic glare?Review: We are aware of this problem and are working toward

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-29910080723248787922007-12-31T15:52:00.000-05:002008-03-25T16:01:35.538-05:00

Comment: Let patron update their own addresses on line, thus avoiding the dreaded “address check block” which prevents us from using the self check machinesReview: We are currently reviewing the Patron Address Check Block and hoping to make changes within the parameters allowed by the software.Comment: Thank you for fixing the men’s hand dryerReview: You are welcome.Comment: Thank you for

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-67138868189977295182007-12-05T14:15:00.000-05:002007-12-12T11:22:19.377-05:00

Comment: I really miss the wall clock in the Reading RoomResponse: It is back!Comment: Larry was excellent when I needed an image projector for a youth community programResponse: We’re glad that he could help!Comment: Books should be held longer than one week, and it should include a Saturday—often when I come to get a book it is no longer being held for me.Response: Books on hold are kept for

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-6457323548364591692007-07-31T15:07:00.000-05:002007-08-28T10:43:41.976-05:00

Comment: Would like another chance to vote on a library tax—we need more $$$Response: The library is working with the county legislature to seek sufficient fundingComment: Looking forward to Sunday hours againResponse: Thank you, we will re-open on Sunday, September 9Comment: Date through which reserves are held for me is not obvious on patron account informationResponse: Will reviewComment:

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-9602957.post-29289446430103702732007-07-11T13:59:00.000-05:002007-07-11T14:04:16.071-05:00

Comment: There should be a water fountain in children’s section.Response: We think so too. However, the cost is prohibitive to add one at this time.Comment: You have a great library, but the entrance is quite unattractive and dirtyResponse: Thank you. Front entrance has been power washed and is due to be repainted this year.Comment: It seems awful to close the library on Sundays before the

Tompkins County Public Librarynoreply@blogger.com0